Privacy Policy

Creative Hot Tub Designs
Website: https://creativehottubs.com
Last Updated: October 8, 2026.

Introduction
Creative Hot Tub Designs ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request a quote, schedule an appointment, inquire about our products or services, or otherwise communicate with our company. By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Personal Information: We may collect personal information including your name, email address, phone number, mailing or installation address, product and service interests, and information submitted through contact forms, quote requests, and appointment scheduling. We may also collect other information you voluntarily provide when communicating with our team.

Automatically Collected Information: When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device information, pages visited, time spent on our website, referring websites, advertising sources, website interactions, and general location information. This information helps us understand website performance, improve our services, and provide a better customer experience.

How We Use Your Information:
We use the information we collect to respond to inquiries, provide pricing and estimates, recommend products, schedule showroom visits and consultations, process purchases, coordinate deliveries and installations, and provide ongoing customer support. We may also use your information to send appointment confirmations, service updates, warranty information, promotional offers, product announcements, and company updates where permitted by law. Additionally, we use collected information to improve our website, evaluate advertising performance, enhance customer service, and comply with applicable legal obligations. We do not sell customer contact lists.

Text Messages and Email Communications:
If you provide your phone number or email address, we may contact you regarding your inquiry, purchase, appointment, installation, or service request. Where required by law, we obtain your consent before sending promotional text messages or marketing emails. You may opt out of promotional text messages at any time by replying STOP. You may also unsubscribe from marketing emails by following the unsubscribe instructions included in those communications. Mobile information and text messaging consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Message and data rates may apply to text communications.

Cookies and Website Tracking:
Our website may use cookies and similar technologies to improve functionality, measure visitor activity, and evaluate advertising effectiveness. These technologies may include Google Analytics, Google Ads, Meta advertising technologies, and other website analytics or marketing platforms, depending on the services active on our website. Cookies and tracking technologies help us understand how visitors interact with our website, measure advertising performance, improve website functionality, and display relevant advertising. You can manage cookies through your browser settings and any privacy controls provided on our website.


Sharing your Information:
We do not sell customer contact lists. We may share personal information with trusted third-party service providers when reasonably necessary to operate our business. These providers may include website hosting companies, customer relationship management platforms, scheduling services, payment processors, delivery and installation partners, advertising platforms, analytics providers, and product manufacturers involved in warranty registration or customer support. Information shared with these providers is limited to what is reasonably necessary for their services, subject to applicable contractual and legal requirements. We may also disclose information when required by law or when necessary to protect our business, customers, employees, or legal rights.

Data Security.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we work to safeguard customer information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. This may include maintaining customer purchase records, warranty documentation, installation information, service history, and other business records necessary to provide ongoing support, comply with legal obligations, and resolve disputes.

Your Privacy Rights
Depending on your state of residence and applicable privacy laws, you may have the right to request access to personal information we maintain about you, request corrections to inaccurate information, request deletion of certain information, or opt out of certain uses or disclosures of your personal information. You may also withdraw consent for marketing communications at any time. To submit a privacy-related request, please contact us using the information provided below. We will review and respond to requests in accordance with applicable law.

Third-Party Websites Our website may contain links to manufacturers, financing providers, social media platforms, and other third-party websites. Creative Hot Tub Designs is not responsible for the privacy practices, security, or content of websites operated by third parties.We encourage visitors to review the privacy policies of any third-party websites they access.

Children's PrivacyOur website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage visitors to review this Privacy Policy periodically.

Contact Us If you have questions about this Privacy Policy, how your personal information is collected or used, or would like to submit a privacy-related request, please contact us.

Creative Hot Tub Designs
Reno / Sparks, Nevada
Website: https://creativehottubs.com
Email: contact@creativehottubs.com
Phone: 775-356-3986
We are committed to protecting your privacy and providing a transparent, trustworthy customer experience.